We wanted to update everyone on the status of our operations at Waterfiltercrock.com and Smyth/Cid Pottery in light of the COVID-19 pandemic in New York.
Fortunately, everyone at Smyth/Cid Pottery remains in good health. We remain operational during the ‘New York State on PAUSE’ executive order as an essential manufacturing and retail business. We will continue to sell and ship stoneware water filtration systems and replacement filters.
Our shipping partners, FedEx and USPS remain open during the self-quarantine order. In addition, our water filter manufacturer, AquaCera, remains in operation. As a precaution, we have increased our filter inventory. We remain well stocked.
Due to the rural nature of the studio and small-scale operation, there are only two individuals responsible for customer service and shipping, and those individuals operate at separate locations. We will continue to maintain NY mandated and recommended procedures during the COVID-19 pandemic. Please check back regularly on social media and our blog for updates.
We wish everyone good health during these unprecedented times. If you have any questions, feel free to contact us!